Salon Coordinator

We are looking for a customer-focused, detail-oriented individual with previous reception experience in a service based business to help create a positive, smooth, and efficient experience for our guests as our Salon Coordinator. If you have a passion for the beauty industry and enjoy multitasking, this permanent part-time position is for you

Our Ideal Salon Coordinator is:

Pleasant to work with - Hair is fun and a fabulous industry to be in but it is also serious business. As hair professionals we know when to flip the switch from fun and games, to game-on and so should you. Bring a friendly, positive, professional attitude and you'll do well.

An organizational wizard - As creative people we can get a little scattered at times. We need you to keep us on track and on time for when our next guest arrives. The beauty business is amazing but it is also a lot of work so multi-tasking and self-direction are a must.

A do-er - We're smart and innovative and need you to be too. We'll give you training and guidelines but you need to be able to take initiative and roll with it.

Detail oriented - We have zero tolerance for pieces falling through the cracks. The right person takes pride in crossing their t's and dotting their i's. If you're unsure what to do in a scenario, you must ask questions.

Has goals - We're obsessed with learning and excelling. It's our top priority to ensure that every member of the team is working to achieve their professional dreams.

We Offer:

Starting Wage in Line With the Cost of Living in Waterloo Region as an Ontario Certified Living Wage Employer
Consistent Part-time Hours
Unlimited Unpaid Time Off + Paid Vacation
Paid Birthday Off
Paid Dental and Health Benefits - after 3 months (minimum hours required)
Annual Reviews and Quarterly Goal Setting Conversations
Dedicated Staff Room Stocked with Snacks and Amenities
Complimentary Hair Services
A Work Environment That Doesn't Feel Like Just Another Job

Responsibilities:

Greet and check in guests as they arrive for their appointments
Schedule and confirm appointments via phone, email, and in-person
Answer phone calls and assist with guest inquiries
Maintain a clean and welcoming reception area
Handle transactions, process payments, and issue receipts
Assist stylists with guest needs, ensuring a smooth salon experience
Manage appointment booking software and maintain accurate records
Promote salon services and retail products
Ensure guest satisfaction by providing excellent customer service
Order and maintain salon inventory, ensuring that products and supplies are well-stocked
Process and fulfill online store orders, preparing and shipping products as needed

Requirements:

Previous reception/guest service experience at a service based business
Exceptional communication and customer service skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
Friendly, approachable, and professional demeanor
Experience with Meevo booking software is a plus
Knowledge of our salon services and products is a bonus
Basic understanding of inventory management and order fulfillment
Must already be eligible to work in Canada
Not suitable for current students due to the fixed hours
Available to work the following hours consistently: Monday, Tuesday, Wednesday, Friday 9:00am/10:00am - 3:00pm

If this sounds like a role in which you would thrive, we invite you to apply below.

Apply Now